Operational Risk Management Training Course

ICTI and Partner Certification

1 Week

20 Hours

Classroom, In-House, Online

Price: £3500

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The Operational Risk Management Training Course by Imperial Corporate Training Institute is designed to strengthen organisational resilience, improve operational performance, and establish effective controls for managing risks across business functions. Operational risk management is a critical component of corporate governance, business continuity, and strategic decision-making. Organisations face operational challenges arising from process failures, human error, system disruptions, inadequate internal controls, third-party dependencies, fraud, and external events. A structured approach to identifying, assessing, monitoring, and controlling these risks helps businesses protect their assets, maintain operational stability, and achieve strategic objectives.

This programme provides corporate professionals with practical approaches to operational risk assessment, risk prioritisation, control evaluation, incident management, and risk reporting. It focuses on integrating risk management into everyday business activities, enabling organisations to identify potential vulnerabilities before they develop into significant operational or financial losses. Participants gain a stronger understanding of how operational risks emerge, how existing controls influence exposure, and how management teams can establish proportionate responses to changing business conditions.

Effective operational risk management requires collaboration across departments, clear accountability, reliable information, and consistent oversight. Risk exposure often develops through interconnected processes involving finance, human resources, technology, procurement, compliance, customer operations, and external service providers. This course examines how organisations can establish consistent risk management practices across these functions while maintaining efficiency and supporting business objectives.

A central component of the programme is operational risk assessment, which enables organisations to evaluate the likelihood and potential consequences of operational failures. Participants explore risk identification methods, risk registers, risk and control self-assessments, key risk indicators, incident analysis, and control testing. These techniques support informed decisions about resource allocation, corrective actions, and the implementation of appropriate safeguards.

The course also examines business risk management from an operational perspective, highlighting the relationship between risk exposure, organisational performance, governance arrangements, and business continuity. Participants develop an understanding of how risk information supports management decisions, strengthens internal controls, and improves coordination between operational teams and senior leadership.

Through a practical focus on risk mitigation strategies, the programme addresses preventive controls, detective measures, corrective actions, contingency planning, and continuous monitoring. It considers how organisations can respond to emerging threats, investigate incidents, address control weaknesses, and reduce the likelihood of recurring failures.

The programme further connects operational risk practices with broader enterprise risk management training principles. It explores how operational risks interact with strategic, financial, regulatory, technological, and reputational risks, helping organisations develop a more integrated view of their risk environment.

Imperial Corporate Training Institute delivers this course for professionals responsible for operational oversight, risk governance, internal controls, business continuity, compliance, and organisational performance. The programme supports the development of consistent risk management practices that align with corporate priorities, strengthen accountability, and promote sustainable business operations.

Objectives

The Operational Risk Management Training Course aims to strengthen participants’ ability to identify operational vulnerabilities, assess business exposure, implement effective controls, and support organisational resilience. By the end of the programme, participants will be able to:

Understand the principles and corporate applications of operational risk management across different business functions.
Identify internal and external sources of operational risk affecting business processes, people, systems, assets, and third-party relationships.
Conduct structured operational risk assessment to determine risk likelihood, potential impact, and overall exposure.
Develop and maintain operational risk registers that support ownership, monitoring, escalation, and management reporting.
Evaluate existing internal controls and identify weaknesses that increase the likelihood of operational incidents.
Apply appropriate risk mitigation strategies to reduce operational losses, improve control effectiveness, and protect organisational resources.
Integrate operational risk considerations into business risk management processes and corporate decision-making.
Establish key risk indicators and performance measures to monitor changing risk exposure and identify emerging vulnerabilities.
Analyse operational incidents, near misses, process failures, and loss events to determine underlying causes and prevent recurrence.
Strengthen risk ownership by clarifying responsibilities across operational departments, management teams, and control functions.
Improve operational risk reporting through accurate documentation, meaningful analysis, and clear communication with stakeholders.
Assess the operational implications of technology failures, cyber incidents, human error, fraud, supplier disruption, and process breakdowns.
Connect operational risk controls with business continuity planning, crisis response, and organisational recovery arrangements.
Support enterprise risk management training objectives by linking operational risks with strategic, financial, compliance, and reputational exposure.
Develop practical approaches for reviewing risk controls, tracking corrective actions, and maintaining continuous improvement.
Support a proactive risk culture that encourages timely escalation, informed decision-making, and accountability throughout the organisation.

Target Audience

The Operational Risk Management Training Course is suitable for professionals responsible for controlling operational exposure, maintaining business continuity, strengthening internal governance, and improving organisational performance. It is particularly relevant to:

Risk Managers and Risk Analysts: Professionals responsible for identifying operational threats, assessing risk exposure, maintaining risk registers, and monitoring mitigation activities.
Operational Managers and Department Heads: Leaders overseeing business processes, service delivery, departmental performance, and operational control arrangements.
Internal Auditors: Audit professionals who assess control effectiveness, investigate weaknesses, and evaluate the adequacy of organisational risk management practices.
Compliance Officers: Professionals responsible for monitoring operational compliance, identifying control gaps, and coordinating corrective actions.
Business Continuity Managers: Specialists responsible for preparing organisations for operational disruptions, service interruptions, and recovery requirements.
Corporate Governance Professionals: Individuals supporting risk oversight, management accountability, internal governance, and organisational assurance.
Finance and Accounting Managers: Professionals managing transaction risks, financial processes, reporting controls, fraud exposure, and operational losses.
IT and Information Security Managers: Leaders responsible for technology-related operational risks, system availability, information security controls, and incident response coordination.
Process Improvement and Quality Managers: Professionals focused on reducing process failures, improving operational reliability, and strengthening control consistency.
Supply Chain and Procurement Professionals: Managers responsible for supplier risks, contract performance, procurement controls, and third-party operational dependencies.
Senior Executives and Business Leaders: Decision-makers who require reliable risk information to allocate resources, oversee operational exposure, and maintain organisational resilience.
Enterprise Risk Management Professionals: Specialists seeking to connect operational risk practices with broader enterprise risk management frameworks and corporate priorities.
Project and Programme Managers: Professionals responsible for identifying delivery risks, managing dependencies, controlling project processes, and maintaining operational readiness.
Human Resources and Administration Managers: Leaders managing workforce-related risks, employee processes, workplace controls, and business support functions.

The course is appropriate for professionals across financial services, manufacturing, energy, healthcare, logistics, technology, telecommunications, professional services, and other sectors where operational reliability and effective risk oversight are essential.

Course Modules

This module establishes the corporate framework for understanding operational risk and its implications for organisational performance. It examines how failures in processes, people, systems, and external arrangements affect business continuity, financial outcomes, service quality, and corporate reputation.

Key areas of focus include:

Principles and scope of operational risk management.
Operational risk categories and common exposure patterns.
Internal and external sources of operational risk.
The relationship between operational risk and corporate governance.
Operational risk ownership and management accountability.
Integration of risk management into business planning and daily operations.
The relationship between operational, strategic, financial, and compliance risks.
Responsibilities of senior management and operational control functions.

Participants develop a practical understanding of how operational risk management supports organisational stability and why consistent risk ownership is essential across departments.

This module focuses on identifying vulnerabilities and evaluating their potential consequences before they develop into significant operational incidents. It examines structured methods for documenting risk exposure, evaluating existing safeguards, and determining which risks require immediate management attention.

Key areas of focus include:

Techniques for identifying operational risks across business processes.
Operational risk assessment methodologies and evaluation criteria.
Risk likelihood, impact, and exposure analysis.
Risk and control self-assessment practices.
Process mapping and operational vulnerability identification.
Risk registers, risk categorisation, and ownership assignment.
Inherent risk and residual risk evaluation.
Risk prioritisation based on business impact and control effectiveness.

Participants explore how consistent assessment methods improve the quality of risk information and support the prioritisation of operational weaknesses according to their potential business consequences.

This module examines how organisations design, implement, and monitor controls to prevent operational failures and reduce the consequences of incidents. It focuses on selecting appropriate safeguards, evaluating control performance, and addressing weaknesses that expose the organisation to unnecessary risk.

Key areas of focus include:

Preventive, detective, and corrective control mechanisms.
Control design, implementation, and effectiveness assessment.
Segregation of duties and authorisation controls.
Fraud prevention and transaction control procedures.
Process standardisation and operational safeguards.
Risk mitigation strategies for high-priority exposures.
Corrective action planning and control remediation.
Monitoring control deficiencies and tracking implementation progress.

Participants gain practical insight into matching control measures with identified risks, establishing clear responsibilities, and evaluating whether mitigation activities deliver the intended results.

This module addresses the ongoing monitoring of operational exposure and the use of management information to support timely decisions. It examines how organisations establish meaningful indicators, maintain reliable reporting processes, and communicate risk developments to appropriate stakeholders.

Key areas of focus include:

Key risk indicators and operational performance measures.
Risk thresholds, escalation criteria, and warning signals.
Operational incident and loss data analysis.
Risk reporting structures for managers and executives.
Risk dashboards and management information.
Trend analysis and emerging risk identification.
Risk appetite, tolerance levels, and escalation procedures.
Documentation standards and risk reporting accountability.

Participants examine how monitoring and reporting practices help management identify changing exposure, investigate adverse trends, and allocate resources to areas requiring stronger oversight.

This module focuses on managing operational incidents and identifying the underlying factors responsible for process failures, service disruptions, financial losses, and control breakdowns. It considers how organisations can move beyond immediate corrective measures to prevent recurring problems.

Key areas of focus include:

Operational incident identification and classification.
Incident reporting, escalation, and documentation.
Root cause analysis and contributing factor assessment.
Near-miss reporting and lessons learned.
Operational loss identification and impact evaluation.
Corrective and preventive action management.
Investigation procedures and accountability mechanisms.
Recurring incident analysis and continuous improvement.

Participants develop a structured approach to analysing incidents, distinguishing immediate causes from underlying weaknesses, and implementing measures that strengthen operational reliability.

This module explores operational exposure arising from technology dependencies, workforce activities, external suppliers, and outsourced business functions. It considers how interconnected operational environments create vulnerabilities that require coordinated oversight and effective control arrangements.

Key areas of focus include:

Human error, workforce capability, and procedural compliance.
Fraud risks and employee-related operational vulnerabilities.
IT system failures and technology service interruptions.
Cybersecurity-related operational exposure.
Data integrity, access controls, and information handling.
Third-party risk assessment and supplier oversight.
Outsourcing risks and contractual control requirements.
Business process dependencies and operational resilience.

Participants examine how organisations can identify dependencies, strengthen accountability, and establish monitoring practices that address risks associated with employees, technology, suppliers, and external service providers.

This module examines how operational risk management contributes to business continuity, crisis preparedness, and the recovery of critical business activities. It focuses on identifying essential operations, evaluating disruption scenarios, and establishing arrangements that help organisations maintain or restore important services.

Key areas of focus include:

Business continuity principles and operational resilience.
Identification of critical business functions and dependencies.
Business impact analysis and disruption assessment.
Continuity planning and recovery arrangements.
Incident escalation and crisis management coordination.
Contingency planning for process and system disruptions.
Recovery priorities and resource allocation.
Testing, reviewing, and improving continuity arrangements.

Participants explore how continuity planning supports risk mitigation and how operational resilience measures help organisations prepare for disruptions without losing sight of service delivery, customer commitments, and business priorities.

This module connects operational risk practices with broader business risk management and enterprise risk management training principles. It examines how operational exposures interact with strategic objectives, financial performance, regulatory obligations, and corporate reputation.

Key areas of focus include:

Integration of operational risk into enterprise risk management.
Alignment between risk appetite and operational decisions.
Cross-functional risk coordination and information sharing.
Governance structures and management oversight.
Risk culture, leadership accountability, and employee engagement.
Strategic prioritisation of risk mitigation investments.
Risk management reviews and control improvement plans.
Performance evaluation and continuous risk management enhancement.

Participants consider how an integrated approach improves the visibility of interconnected risks, supports consistent management decisions, and strengthens organisational accountability.

The module concludes by examining practical approaches for embedding risk management into routine business processes, reviewing the effectiveness of existing arrangements, and adapting controls to changing operational conditions. This supports a sustained approach to reducing losses, improving decision quality, and protecting long-term business performance.

FAQs

What is the Operational Risk Management Training Course?

The Operational Risk Management Training Course is a professional development programme that focuses on identifying, assessing, monitoring, and mitigating risks arising from business processes, employees, systems, and external dependencies. It helps professionals strengthen internal controls, improve operational resilience, and support effective corporate risk governance.

Who should attend this operational risk management course?

The course is suitable for risk managers, operational managers, internal auditors, compliance officers, business continuity specialists, finance professionals, IT managers, procurement teams, and senior executives. It is particularly valuable for professionals responsible for operational controls, risk reporting, and organisational resilience.

What skills will participants develop during the training?

Participants develop skills in operational risk assessment, risk prioritisation, control evaluation, incident investigation, root cause analysis, risk reporting, and risk mitigation strategies. They also strengthen their ability to integrate operational risk considerations into business decisions and broader enterprise risk management processes.

How does operational risk management improve business performance?

Effective operational risk management helps organisations identify weaknesses before they cause significant disruption, reduce preventable losses, improve internal controls, and protect critical business processes. It also supports better resource allocation, stronger accountability, more reliable service delivery, and informed management decisions.

How does this course support enterprise risk management?

The course explains how operational risks connect with strategic, financial, technological, compliance, and reputational risks. It helps participants understand how operational risk information contributes to enterprise-wide oversight, consistent risk reporting, coordinated mitigation activities, and continuous improvement.

Course Dates

Availiable Dates

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October 26, 2026

January 25, 2027

April 26, 2027

July 26, 2027

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