The Data-Driven Operations Management Training Course offered by Imperial Corporate Training Institute equips professionals with the skills to implement data-driven decision-making in operations while maintaining a strong focus on customer outcomes. As part of Operations Management Training Courses, this programme emphasises customer-centric operations management training and strategies to optimise workflows, improve service quality, and drive operational excellence for customer satisfaction.
Participants will learn how to align operational processes with customer-focused operations strategy, integrating data analytics to enhance customer experience in operations management. The course provides practical methods for customer-driven process improvement, using insights from data to make strategic and operational decisions that boost efficiency and satisfaction.
Through CX-focused operations training, learners gain the expertise to foster a customer-first operations culture. Emphasis is placed on service quality and operations management, with actionable techniques for customer-centric workflow optimisation and measurable improvements in customer outcomes. This course prepares professionals to lead operations with a balance of analytics and customer experience orientation.
Objectives
• Implement customer-centric operations management training to enhance operational efficiency
• Develop customer-focused operations strategy aligned with business objectives
• Improve customer experience in operations management using data insights
• Drive operational excellence for customer satisfaction across departments
• Apply customer-driven process improvement techniques to workflows
• Gain expertise through CX-focused operations training initiatives
• Optimise customer-centric workflow processes to enhance efficiency
• Strengthen service quality and operations management capabilities
• Cultivate a customer-first operations culture across teams
• Analyse operational performance data to identify improvement opportunities
• Implement operations management for better customer outcomes and loyalty
• Use data-driven decision-making to enhance both operational and customer performance
Target Audience
• Operations managers seeking customer-centric operations management training
• Team leaders responsible for operational strategy and customer outcomes
• Professionals aiming to enhance customer-focused operations strategy skills
• Staff involved in workflow optimisation and operational decision-making
• Managers focused on customer experience in operations management
• Professionals responsible for operational excellence for customer satisfaction
• Employees implementing customer-driven process improvement initiatives
• Teams participating in CX-focused operations training
• Staff managing customer-centric workflow optimisation projects
• Leaders overseeing service quality and operations management improvements
• Professionals promoting a customer-first operations culture
• Organisations aiming to implement operations management for better customer outcomes