Imperial Corporate Training Institute presents Conflict Resolution and Mediation Training Course, a business-focused program crafted for organizations that prize constructive dispute management and collaborative problem solving. This course translates conflict dynamics, negotiation psychology, and mediation techniques into practical, workplace-ready practices that reduce friction, protect relationships, and accelerate decision making. Through live simulations, real-world case studies, and ready-to-use playbooks, participants learn to diagnose conflicts, select appropriate mediation approaches, and facilitate outcomes that preserve productivity, maintain trust, and strengthen team performance. The emphasis is on governance, measurable impact, and scalable mediation capabilities that embed conflict resolution as a core competency across teams and locations.
Objectives
- Define a comprehensive framework for conflict resolution and mediation tailored to corporate environments.
- Translate conflict management concepts into measurable outcomes such as reduced escalation, faster resolutions, and preserved working relationships.
- Diagnose underlying causes of workplace disputes through diagnostic tools, listening exercises, and behavioral analysis to tailor intervention approaches.
- Design structured mediation processes, facilitator guides, and governance models that support scalable, inclusive dispute resolution.
- Develop phased implementation plans with pilots, rollout milestones, and change-management strategies to maximize adoption.
- Establish data collection, analytics, and feedback loops to monitor progress, refine interventions, and demonstrate ROI.
- Create compelling communication plans and leadership sponsorship to sustain momentum and embed a culture of constructive disagreement management.
- Manage internal and external mediators, training contractors, and learning platforms to deliver high-quality conflict resolution programs at scale.
- Produce an actionable roadmap with owners, timelines, and success criteria for immediate deployment.
Target Audience
- HR leaders and L&D professionals responsible for employee relations and workplace harmony
- Managers and team leads seeking effective conflict management skills to sustain performance
- Legal and compliance teams requiring practical dispute resolution capabilities in a business context
- C-suite executives and senior managers aiming to reduce litigation risk and preserve culture during change
- Internal and external mediators, ombudspersons, and conflict coaches
- Customer-facing leaders and operations managers who must resolve cross-functional tensions quickly