The Assertiveness and Professional Boundaries Training Course offered by Imperial Corporate Training Institute is a comprehensive personal development training course designed to help professionals communicate with clarity, confidence, and respect while maintaining appropriate workplace boundaries. In modern organisations, employees frequently encounter situations where they must balance collaboration with self-advocacy, teamwork with personal limits, and professionalism with emotional intelligence. Without the ability to express needs, decline unreasonable requests, and manage expectations, individuals often experience stress, reduced productivity, and workplace dissatisfaction. This course addresses these challenges by equipping participants with practical assertiveness techniques and boundary-setting strategies that promote healthy professional relationships and sustainable performance.
Throughout this intensive learning experience, participants explore the psychology of assertiveness, communication styles, emotional triggers, and behavioural patterns that influence workplace interactions. The programme combines theory with interactive exercises, real-life scenarios, and reflective learning to help learners move from passive or aggressive communication patterns to confident, respectful assertiveness. Participants will also learn how to establish and maintain professional boundaries across hierarchical levels, cultural contexts, and remote working environments. By the end of the course, learners will be able to advocate for themselves effectively, manage difficult conversations, and foster a workplace culture grounded in mutual respect and accountability.
Objectives
By the end of this personal development training course, participants will be able to:
- Understand the concept of assertiveness and distinguish it from passive and aggressive communication styles
- Recognise personal behavioural patterns and communication habits that affect workplace interactions
- Develop confidence in expressing ideas, opinions, and needs professionally
- Apply practical assertiveness techniques in meetings, negotiations, and daily conversations
- Establish clear professional boundaries while maintaining positive relationships
- Learn how to say “no” constructively without guilt or conflict escalation
- Manage emotional triggers and maintain composure during challenging interactions
- Address workplace conflict using assertive dialogue and problem-solving approaches
- Handle feedback, criticism, and performance discussions with confidence
- Build resilience and emotional intelligence to support sustainable professional behaviour
- Improve interpersonal effectiveness across teams, departments, and organisational levels
- Create personalised action plans for continuous assertiveness and boundary development
Target Audience
This course is suitable for a wide range of professionals seeking to enhance their interpersonal effectiveness and workplace wellbeing, including:
- Administrative professionals and support staff
- Team leaders and supervisors managing cross-functional responsibilities
- Middle managers balancing operational demands and team expectations
- Human resources professionals handling employee relations
- Customer service representatives dealing with demanding stakeholders
- Project managers coordinating multiple priorities and requests
- Healthcare and social care professionals managing emotional labour
- Educators and trainers interacting with diverse learner groups
- Professionals working in high-pressure or client-facing environments
- Remote and hybrid employees navigating digital communication boundaries
- Individuals experiencing difficulty saying “no” or managing workload expectations
- Anyone seeking greater confidence, clarity, and professional self-respect