Leadership for Operational Excellence and Business Performance Training Course

ICTI and Partner Certification

1 Week

20 Hours

Classroom, In-House, Online

Price: £3500

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The Leadership for Operational Excellence and Business Performance Training Course by Imperial Corporate Training Institute is designed for corporate leaders who are responsible for improving business performance, strengthening operational discipline, and delivering measurable organisational results. The course focuses on the leadership capabilities required to connect operational priorities with strategic business objectives while creating a culture of accountability, productivity, efficiency, and continuous improvement.

Modern organisations operate in environments where performance expectations are continually increasing. Leaders are expected to optimise resources, improve workflows, control operational risks, strengthen team performance, and maintain consistent service and quality standards. This requires more than technical operational knowledge. It requires leadership that can translate strategic direction into effective execution and establish operating practices that support sustainable performance.

This Operational Excellence Leadership Training Course provides a structured corporate framework for developing leaders who can identify performance gaps, remove operational inefficiencies, improve decision-making, and establish clear performance expectations. Participants explore operational leadership frameworks that support stronger coordination between people, processes, technology, and business objectives.

The course also places strong emphasis on productivity leadership. Effective productivity is not simply about increasing output. It involves creating operating environments where teams understand priorities, resources are allocated effectively, processes are continuously improved, and employees are accountable for measurable outcomes. Leaders will examine how to improve productivity without compromising quality, employee capability, customer experience, or long-term organisational resilience.

Imperial Corporate Training Institute delivers this programme with a strong focus on corporate application. The content is structured around leadership decisions, operational challenges, performance management requirements, and business improvement priorities faced by organisations across different sectors. Participants can apply the principles to operational planning, performance reviews, process improvement initiatives, resource management, cross-functional coordination, and strategic execution.

The course supports organisations seeking leaders who can move beyond reactive problem solving and establish proactive approaches to operational performance. It develops the ability to recognise the causes of underperformance, prioritise improvement opportunities, establish appropriate measures, and lead teams towards consistent execution.

Building a Performance Driven Leadership Culture

Operational excellence depends heavily on leadership behaviour. Even well-designed processes can fail when leaders do not establish accountability, communicate expectations clearly, or monitor performance consistently. This course examines how leaders can shape a performance driven culture where operational standards become part of everyday business management.

Participants explore how leadership behaviours influence productivity, employee engagement, operational consistency, and business outcomes. They also examine approaches for creating ownership across teams so that performance improvement becomes a shared organisational responsibility rather than an isolated management initiative.

Connecting Operations With Business Strategy

Operational decisions have a direct effect on profitability, customer satisfaction, quality, risk, and organisational growth. Leaders therefore need the ability to connect day-to-day operational activities with broader corporate objectives.

The programme develops strategic operational thinking by examining how leaders can convert business goals into practical operational priorities. Participants learn to establish performance expectations that are aligned with organisational strategy and use appropriate measures to determine whether operational activities are generating the intended business value.

Objectives

Strengthen Operational Leadership Capability

The course aims to strengthen the ability of managers and corporate leaders to lead operational functions with greater clarity, discipline, and strategic awareness. Participants develop leadership approaches that support reliable execution, effective resource utilisation, and stronger business performance.

Apply Operational Leadership Frameworks

Participants will develop practical knowledge of operational leadership frameworks that can be applied to different organisational structures and operating environments. These frameworks support structured approaches to planning, performance monitoring, problem solving, process improvement, and leadership accountability.

Improve Business Performance

The programme focuses on developing leadership practices that contribute directly to improved business performance. Participants learn how to identify performance drivers, establish meaningful measures, monitor operational results, and align improvement initiatives with commercial priorities.

Develop Productivity Leadership Skills

Participants will strengthen their productivity leadership capabilities by examining how leaders can improve team output, eliminate unnecessary activities, clarify responsibilities, and optimise the use of available resources. The focus remains on sustainable productivity rather than short-term increases in workload.

Identify Operational Performance Gaps

Leaders will develop the ability to recognise operational weaknesses before they become major business problems. This includes assessing workflow inefficiencies, resource constraints, communication gaps, inconsistent standards, process bottlenecks, and performance deviations.

Strengthen Decision Making

The course aims to improve operational decision making by helping leaders use performance information, business priorities, risk considerations, and available resources when determining the most appropriate course of action.

Build Accountability

Participants will explore methods for creating clear ownership of operational outcomes. The objective is to ensure that teams understand responsibilities, performance standards, reporting expectations, and the consequences of operational decisions.

Lead Continuous Improvement

The programme develops leadership capabilities required to establish continuous improvement as an ongoing management discipline. Participants learn how to identify improvement opportunities, prioritise initiatives, engage stakeholders, and monitor results.

Improve Cross Functional Performance

Operational performance frequently depends on cooperation between departments. Participants will examine approaches for improving communication, coordination, and shared accountability across functions so that departmental priorities support wider business objectives.

Support Sustainable Operational Excellence

The course aims to help leaders establish operational practices that remain effective over time. Participants learn how to balance efficiency with quality, risk management, customer expectations, workforce capability, and organisational sustainability.

Target Audience

Senior Managers and Business Leaders

The programme is suitable for senior managers and business leaders who are responsible for translating corporate strategy into operational results. It provides frameworks for strengthening execution, improving performance, and leading operational transformation.

Operations Managers

Operations managers can use the course to strengthen their approach to productivity, process management, resource utilisation, performance measurement, and operational improvement.

Department Heads

Department heads who need to improve the performance of their functions can benefit from developing stronger operational leadership capabilities and learning how to align departmental activity with wider corporate objectives.

General Managers

General managers can apply the principles of the course to improve coordination across business functions, strengthen accountability, and establish performance standards that support organisational goals.

Business Unit Leaders

Business unit leaders can use the programme to assess operational performance from both strategic and commercial perspectives and develop improvement priorities that contribute to business growth.

Performance and Process Improvement Professionals

Professionals involved in business performance, process improvement, operational transformation, and organisational efficiency can strengthen their leadership capability through practical operational frameworks and performance management approaches.

Project and Programme Leaders

Project and programme leaders can benefit from understanding how operational leadership principles can support implementation, stakeholder coordination, resource management, and sustainable adoption of business improvements.

Functional Leaders

Finance, human resources, procurement, technology, customer service, supply chain, and other functional leaders can apply productivity leadership principles to improve operational effectiveness within their areas of responsibility.

Course Modules

Understanding Operational Excellence

This module establishes the corporate foundations of operational excellence and examines how leadership influences efficiency, quality, consistency, customer value, and business performance.

Leadership Responsibilities for Operational Performance

Participants examine the responsibilities of leaders in establishing standards, managing resources, monitoring performance, resolving operational barriers, and maintaining accountability.

From Operational Activity to Business Value

The module explores how leaders can distinguish between activity and genuine business value, ensuring that operational effort contributes to strategic and commercial outcomes.

Participants explore practical principles for managing operational performance, including alignment, accountability, consistency, visibility, responsiveness, and continuous improvement.

Applying Leadership Frameworks Across Functions

The module considers how operational leadership frameworks can be adapted across departments while maintaining consistency with corporate strategy and organisational standards.

Establishing Leadership Operating Rhythms

Participants examine structured approaches to operational meetings, performance reviews, escalation processes, reporting, and management routines that support effective execution.

Translating Strategy Into Operations

This module focuses on converting corporate strategy into practical operational objectives, priorities, responsibilities, and measurable outcomes.

Aligning Teams With Business Priorities

Participants explore how leaders can communicate priorities effectively and ensure that teams understand how their work contributes to wider organisational objectives.

Strengthening Execution Discipline

The module examines methods for improving execution discipline, reducing delays, managing dependencies, and ensuring that agreed priorities are delivered consistently.

Developing Productivity Leadership

Participants explore the role of leadership in improving productivity through better planning, prioritisation, delegation, workflow management, and resource allocation.

Eliminating Operational Waste

The module examines how leaders can identify unnecessary activities, duplicated effort, inefficient workflows, delays, and avoidable resource consumption.

Balancing Productivity and Quality

Participants consider how to improve productivity while maintaining service quality, customer expectations, compliance requirements, and workforce sustainability.

Selecting Meaningful Performance Indicators

This module focuses on selecting performance indicators that provide meaningful insight into operational effectiveness and business outcomes.

Using Data for Leadership Decisions

Participants examine how leaders can use operational data to identify trends, assess performance gaps, support decisions, and prioritise improvement initiatives.

Creating Performance Visibility

The module explores dashboards, reporting routines, performance reviews, and management information as tools for increasing visibility and accountability.

Identifying Process Inefficiencies

Participants learn how to assess operational processes and identify bottlenecks, delays, duplication, unnecessary approvals, and other sources of inefficiency.

Leading Process Improvement

The module focuses on the leadership requirements of process improvement, including stakeholder engagement, prioritisation, communication, implementation, and performance monitoring.

Sustaining Improved Processes

Participants examine how leaders can prevent performance from declining after an improvement initiative by embedding new practices into everyday operations.

Structured Operational Decision Making

This module develops structured approaches to making decisions in complex operational environments where resources, time, performance requirements, and risks must be considered simultaneously.

Root Cause Analysis

Participants examine methods for identifying underlying causes rather than simply addressing visible operational symptoms.

Prioritising Business Problems

The module explores how leaders can assess operational issues according to business impact, urgency, risk, resource requirements, and strategic importance.

Establishing Clear Ownership

Participants explore how leaders can define responsibilities and establish ownership for operational activities and business outcomes.

Managing Performance Gaps

The module examines approaches for identifying underperformance, communicating expectations, establishing improvement actions, and monitoring progress.

Creating a Culture of Accountability

Participants learn how consistent leadership behaviour, transparent expectations, and appropriate performance measures can strengthen accountability across teams.

Breaking Down Departmental Barriers

This module examines how leaders can improve collaboration between departments where operational performance depends on multiple functions working together.

Managing Operational Dependencies

Participants explore methods for identifying dependencies, improving communication, clarifying responsibilities, and reducing delays caused by fragmented decision making.

Creating Shared Performance Goals

The module focuses on establishing shared objectives that encourage departments to work towards organisational outcomes rather than isolated departmental targets.

Creating a Continuous Improvement Culture

Participants explore leadership practices that encourage teams to identify opportunities, challenge inefficient practices, and contribute to ongoing business improvement.

Managing Change in Operational Environments

The module addresses how leaders can communicate operational changes, manage resistance, maintain engagement, and support the adoption of new working practices.

Sustaining Operational Excellence

The final module focuses on embedding operational excellence into leadership routines, performance management, decision making, process governance, and organisational culture.

Identifying Operational Risks

Participants examine how leaders can recognise risks associated with processes, resources, people, technology, suppliers, service delivery, and operational dependencies.

Integrating Risk Into Performance Decisions

The module explores how leaders can incorporate risk considerations into operational planning and performance management without creating unnecessary barriers to execution.

Building Operational Resilience

Participants consider leadership approaches that enable organisations to respond effectively to disruption while maintaining critical business activities and performance standards.

Developing an Operational Performance Strategy

Participants bring together the concepts covered throughout the programme to establish practical priorities for improving operational performance.

Defining Measurable Improvement Outcomes

The module focuses on establishing measurable outcomes, responsibilities, timelines, and performance indicators for operational improvement initiatives.

Creating a Sustainable Leadership Action Plan

The programme concludes with an action-oriented approach that enables leaders to translate operational excellence principles into sustainable management practices within their organisations.

FAQs

What is the Leadership for Operational Excellence and Business Performance Training Course?

The course is a corporate leadership programme focused on improving operational performance, productivity, efficiency, accountability, decision making, and strategic execution.

Who should attend this Operational Excellence Leadership Training Course?

The programme is suitable for senior managers, operations managers, department heads, business unit leaders, general managers, functional leaders, and professionals responsible for organisational performance.

What are operational leadership frameworks?

Operational leadership frameworks are structured approaches that help leaders manage execution, performance, resources, accountability, process improvement, and continuous operational improvement.

How does the course develop productivity leadership?

The course develops productivity leadership by focusing on resource optimisation, workflow improvement, prioritisation, delegation, performance measurement, operational accountability, and sustainable efficiency.

How can Imperial Corporate Training Institute support operational performance?

Imperial Corporate Training Institute provides a corporate-focused programme that equips leaders with practical approaches for aligning operations with strategy, improving productivity, strengthening accountability, and driving measurable business performance.

Course Dates

Availiable Dates

Place

September 16, 2026

December 15, 2026

March 17, 2027

June 16, 2027

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