The Industrial Relations and Negotiation Skills Training Course provides practical knowledge and skills for managing workplace relationships, resolving employee concerns, and conducting effective negotiations. This course explores key principles of industrial relations, employee-management communication, collective bargaining, workplace conflict, grievance handling, and negotiation strategies. Participants will learn how to build constructive relationships between employees, management, and representative bodies while supporting a positive and productive work environment.
Delivered by Imperial Corporate Training Institute as part of its Human Resource Management Training Courses, the programme focuses on practical approaches to handling workplace disputes, negotiating fair outcomes, and improving communication. Participants will develop the confidence to manage challenging conversations, address industrial relations issues professionally, and apply effective negotiation techniques that support organisational objectives and employee interests.
Objectives
- Understand the fundamental principles of industrial relations and workplace relationships.
- Develop effective employee-management communication skills.
- Identify common causes of workplace conflict and industrial disputes.
- Apply structured negotiation techniques in different workplace situations.
- Develop effective collective bargaining and negotiation strategies.
- Handle grievances, complaints, and workplace disputes professionally.
- Improve conflict resolution and problem-solving capabilities.
- Build stronger relationships with employees and representatives.
- Manage difficult conversations with confidence and professionalism.
- Support fair, constructive, and productive workplace relations.
- Recognise the role of HR professionals in industrial relations management.
- Apply ethical and professional principles when negotiating workplace issues.
Target Audience
- HR managers and HR professionals
- Employee relations specialists
- Human resource officers and administrators
- Line managers and supervisors
- Employee relations and industrial relations professionals
- Team leaders with people-management responsibilities
- Trade union and employee representatives
- Business owners and senior managers
- Professionals involved in workplace negotiations
- Professionals seeking to strengthen their conflict management and negotiation skills