The Licensed Premises Staff Licensing and Service Standards Training Course offered by Imperial Corporate Training Institute is designed to equip participants with the knowledge and practical skills required to operate professionally within licensed premises. The course focuses on licensing regulations, legal responsibilities, customer service excellence, responsible alcohol service, and workplace compliance to ensure safe and effective operations.
This Business Continuity Management training course helps staff understand the importance of maintaining service standards while complying with licensing laws and organisational policies. Participants will learn how to manage customer interactions, prevent incidents, support business continuity objectives, and contribute to a safe and responsible environment within licensed establishments.
Objectives
By the end of this course, participants will be able to:
- Understand the legal framework governing licensed premises.
- Apply licensing regulations and compliance requirements effectively.
- Deliver high-quality customer service in licensed environments.
- Promote responsible alcohol service practices.
- Identify and manage potential risks and incidents.
- Maintain health, safety, and security standards.
- Support business continuity and operational resilience.
- Handle customer complaints and conflict situations professionally.
- Contribute to a positive and compliant workplace culture.
Target Audience
This course is suitable for:
- Licensed premises staff
- Bar supervisors and managers
- Restaurant and hospitality personnel
- Event venue staff
- Customer service representatives
- Security and compliance officers
- Business owners operating licensed premises
- Individuals seeking employment within licensed establishments