The Navigating Difficult Conversations Effectively Training Course at Imperial Corporate Training Institute is designed to equip leaders, managers, and professionals with the essential skills to handle challenging conversations with confidence, clarity, and professionalism. In today’s dynamic workplace, difficult conversations whether related to performance feedback, conflict resolution, or sensitive organisational matters are inevitable. This comprehensive leadership training course empowers participants to approach these interactions strategically, ensuring outcomes that maintain relationships, enhance trust, and drive organisational success.
Participants will learn to navigate high-stakes conversations by combining psychological insight, effective communication techniques, and practical frameworks for conflict management. Through interactive exercises, role-playing scenarios, and guided discussions, learners will gain the confidence to address complex issues without escalating tensions. By the end of the program, attendees will be capable of engaging in conversations that are constructive, solution-focused, and aligned with organisational goals.
Objectives
The key objectives of the course are:
- Develop self-awareness and emotional intelligence to manage personal reactions during challenging discussions.
- Learn practical communication techniques to articulate messages clearly and assertively.
- Understand the dynamics of difficult conversations, including conflict triggers, behavioural patterns, and power dynamics.
- Master strategies to prepare, structure, and execute conversations that yield productive outcomes.
- Enhance skills in active listening, empathy, and providing constructive feedback.
- Build confidence in addressing sensitive topics, mitigating misunderstandings, and fostering collaboration.
- Create action plans for sustaining positive relationships post-conversation and measuring conversation effectiveness.
Target Audience
This course is ideal for:
- Leaders and managers seeking to improve team communication and performance management skills.
- HR professionals handling employee relations, grievance management, or workplace mediation.
- Team leads and supervisors who regularly engage in feedback or conflict resolution discussions.
- Project managers who need to address project issues, delays, or stakeholder concerns effectively.
- Professionals aiming to enhance interpersonal communication and leadership presence in high-pressure situations.