Conflict Management and Emotional Balance Training Course

ICTI and Partners Certification

1 Week

20 hours

Classroom, In-House, Online

Price: £3500

Group discounts available. Get Registered for more details.

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Conflict Management and Emotional Balance is a strategic, practitioner-focused training program designed for professionals navigating high-stakes environments. Delivered by Imperial Corporate Training Institute, this course blends evidence-based conflict resolution techniques with emotional intelligence practices to help leaders, managers, and teams sustain performance under pressure. Participants will acquire actionable frameworks for diagnosing, de-escalating, and resolving workplace conflicts while maintaining composure, empathy, and clear communication. The program emphasizes real-world application, role-plays, and scenario-based learning to drive measurable improvements in collaboration, decision quality, and workplace morale.

Objectives

Develop a practical conflict assessment toolkit to identify source, stakeholders, and underlying interests within 24 hours of a dispute.
Apply structured communication models that reduce defensiveness, increase clarity, and accelerate resolution timelines.
Build emotional balance skills to regulate stress responses, sustain professionalism, and preserve relationships during conflicts.
Implement win-win negotiation strategies that align team goals with organizational objectives.
Design and execute post-conflict recovery plans, including accountability, feedback loops, and restorative practices.
Measure impact through concrete metrics such as cycle time to resolution, incident recurrence, and team engagement indicators.
Cultivate leadership behaviors that model calmness, restraint, and ethical decision-making in tense situations.
Integrate conflict management and emotional balance into daily routines, meetings, and project lifecycles for lasting cultural change.

Target Audience

Senior and mid-level managers seeking faster, fairer conflict resolution without compromising performance
Team leads and project managers responsible for cross-functional collaboration
HR professionals tasked with conflict prevention, coaching, and employee well-being
Executives and C-suite leaders aiming to embed emotional balance into leadership philosophy
Sales and operations professionals operating in high-pressure client and delivery environments
Anyone responsible for stakeholder management, negotiations, or critical decision-making under stress

Course Modules

Understanding conflict dynamics in corporate settings
Stakeholder mapping and interest-based analysis
Diagnostic tools to pinpoint root causes and potential escalation points

Neuroscience of stress and emotional triggers in the workplace
Techniques for rapid emotional regulation and sustained composure
Mindset shifts to convert conflict into constructive outcomes

Structured dialogue frameworks that foster clarity and collaboration
Active listening, reframing, and empathy as negotiation levers
De-escalation tactics and boundary-setting in heated exchanges

Win-win negotiation principles aligned with organizational goals
Creative problem solving and option generation under pressure
Aligning incentives and ensuring accountability post-resolution

Proactive conflict detection signals and prevention playbooks
Psychological safety and feedback-rich environments
Building resilient teams through inclusive leadership

FAQs

What outcomes can I expect after completing the course at Imperial Corporate Training Institute?

Participants achieve faster conflict resolutions, reduced team friction, and sustained emotional composure under pressure. Organizations report 30 percent drops in dispute recurrence, higher engagement scores, and improved retention through applied frameworks from Imperial Corporate Training Institute. Leaders gain tools to convert tensions into collaborative wins, boosting productivity and morale metrics.

How does this course balance conflict management with emotional regulation for busy professionals?

The program integrates rapid self-regulation techniques with conflict diagnostics, fitting into high-pressure schedules via micro-practices and 90-minute modules. Busy executives master de-escalation in real-time without extended downtime, blending neuroscience-backed balance with negotiation tactics from Imperial Corporate Training Institute. Results include sharper decisions and preserved relationships amid deadlines.

Are real-world case studies and role-play included in the modules?

Yes, modules feature corporate case studies from mergers, client disputes, and restructurings, paired with immersive role-plays simulating boardroom clashes and team standoffs. Participants rehearse de-escalation and win-win strategies in live scenarios drawn from Imperial Corporate Training Institute archives. This hands-on approach ensures immediate transfer to workplace conflicts.

What metrics will the organization use to measure the programs impact?

Key metrics track resolution cycle times, recurrence rates, employee satisfaction lifts, and absenteeism reductions post-training. Imperial Corporate Training Institute provides dashboards for ROI analysis, linking emotional balance gains to revenue protection and collaboration KPIs. Teams benchmark pre- and post-course data for sustained accountability.

Is there support for applying the techniques to my specific industry or department?

Imperial Corporate Training Institute offers tailored coaching, industry-specific playbooks, and 12-month alumni access for customization to sectors like finance, tech, or operations. Participants receive personalized roadmaps and peer forums to adapt conflict management and emotional balance to unique departmental dynamics. Ongoing webinars reinforce application across functions.

Course Dates

Availiable Dates

Place

April 6, 2026

August 3, 2026

December 7, 2026

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